Getting Information About Manufactured
and Modular Homes on the Internet
Getting information about manufactured homes on the internet is going to be a little
different than talking to a manufactured home dealer face to face. Most of the businesses on
the internet are genuine businesses and you need to think of them as such. There are many Do's and Don't's on the internet just
as there is at a local manufactured home dealership.
When filling out forms to request information, keep in mind
that you should check to make sure that your information is correct and
complete, especially your email address. Many businesses have programs that
respond automatically and you can't expect these programs to complete or correct
your information for you. Most of the time, when you do not receive an answer to an email, it
is because of something as simple as leaving the "dot" out of .com or .net.
Please do not write everything with your Cap Lock key down. Capital letters are used
for emphasis or to denote SHOUTING. It is very hard to read a whole letter written in caps - not
to mention very annoying. Be businesslike and courteous. If you don't take the time
to present yourself well, businesses may not take you seriously and buying a home
is a serious investment. This is true on - or off - the internet.
- Don't treat businesses on the internet any differently than one you would call or visit in person.
- Do contact them in a courteous manner and expect the same in return.
- Don't expect every business to be open 24 hours a day 7 days a week. Some of them are but some have
business days and hours.
- Do expect them to contact you within a reasonable time. If they don't, that should tell you a lot
- Don't ask an manufactured home dealer, "How much are your homes?" He will need to know which one you are talking about.
That would be like calling a store and asking "How much are your clothes?" (Or appliances, potato chips, etc.)
- Do thoroughly check out what they offer and give them a model number or at least an idea of what you want.
Each home will have a different price in most cases. Ask intelligent questions and you will get intelligent answers.
- Don't expect them to be able to give you an exact price until you have given them all the information they will
need to give you an estimate.
- Do give them information such as:
- Which home you are interested in.
- Where the home will be located so cost of delivery can be estimated.
- What preparations have been made to the site.
- What options or additions you will want on it.
- Don't ask them if their manufacturer can build a home for you from a floorplan you got
from one of their competitors or one you drew yourself. Most manufacturers won't consider
a floorplan submitted by a customer because of the time and expense involved in
getting it approved and market evaluations done. Asking them if they can build one from a competitor's floorplan is just plain rude.
- Do look around at several places so you have the most choice of plans to pick from.
- Don't play one dealership against another and threaten them with each other. It just isn't a nice thing to do and it
makes people defensive and unwilling to help you.
- Do shop around but be courteous. Don't forget to thank them for their trouble whether you
plan to buy from them or not.
- Don't send multi-forwarded jokes etc. to internet businesses. They are real businesses
and do not have the time, anymore than any other
business, to have to deal with this type of mail.
- Do feel free to contact them about anything to do with their business. That is what they are there for.
- Don't limit yourself to dealerships in your neighborhood.
- Do check out as many as possible. If you find you can save several thousand dollars on a home
it might well be worth driving 100 miles, maybe more.
- Don't take a salesperson's word that "everything is included."
- Do GET IT IN WRITING. Print out emails if necessary and keep them.
- Don't expect to be able to print out all floorplans or pictures you see on the internet.
Some of them are larger than they appear but have been sized to show up on the page correctly.
- Do bookmark the websites you liked so you can return to them as often as you like.
But on the flip side of the coin, even if you write a nice email, some places on the internet, even today, are not going
to answer. Why? I don't know. We consider our business and this website to be something to be taken
seriously and always answer our emails. But we have just as much problems as anyone getting answers to our emails
so we know how aggravating it can be.
Our suggestion would be - do not reward bad customer service. That is
what it would be considered. Go someplace else. If you are using the internet to advertise something then you
should be willing and able to use the internet to communicate with them. It would be stupid to be a business and have a phone and
never answer it, likewise the internet. Find a responsible person to provide the information and service you will need.
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